No matter how much information you put out there, some questions will always remain. We are looking forward to helping you out. However, before reaching out to us please check the below list of most frequently asked questions. This will give us more time to answer specifics and it saves you time waiting for our reply.
Do you have a maximum unit purchase on a single item?
No, all of OLAND Sport products haven't got order quantity limit. If you want to order more than 10 pieces please contact us for better price.
My order is missing a product - What shall I do?
Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
I have received the wrong product / size - What shall I do?
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.
Can I amend my order or address after I have placed it?
If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
What size am I?
It’s best to take some body measurements and check the sizing chart that corresponds to the product and cut you are ordering. It is also highly recommended that you organize sizing samples for your team to try on. You can find more details here.
How long does the delivery take?
NON EU 9 -15 working days.
When will my order ship?
Do you ship internationally?
This web site accepts worldwide orders. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to OLAND, if necessary.
What should I do of my order hasn't been delivered yet?
How much is the shipping?
How can I track my order?
You will recieve email with your tracking number after your order has shipped. You can also check the status of your orders in your account page in our website.
RETURNS & EXCHANGES
What if I have a defective or damaged item?
If you have received a damaged item or believe an item is defective please contact Customer Service at +359 899 19 77 67 or via email@example.com
What is your return policy?
We do not take responsibility for any items lost during the return shipping.
How do I return or exchange my Oland products?
Where is OLAND headquartered?
The headquarters of Oland sport are located in Sofia, the capital of Bulgaria. Visit our Contact page, where you will get more information.
Where can I find the latest corporate news?
Please visit the Blog page of this website. If you want to receive our press releases for business and financial topics, please send us your contact details and we will put you on our mailing list.
Where can I find more information about Oland sport?
Oland is a European brand, which specializes in custom sportswear. The project is led by a team of experienced and ambitious people who believe that running, cycling and orienteering are a way of living. As a global brand, part of Scandinavia Clothing Company, we guarantee the high quality of our products.
At Oland, we stand behind all of our products for both our retail accounts and consumersMore info about the brand you can find at our Brand page.
How should I wash and care for my socks?
PAYMENT & SECURITY
How can I pay?
Is my payment information safe?
Absolutely. All transactions are handled by PAYPAL international payment services. Your credit card number is sent to your bank via an encrypted connection.
Which currency is used on the website?
Will my parcel be charged customs and import charges?
There are no customs or import charges within the EU. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the USA & EU and we cannot predict what your particular charges may be, you have to contact your local customs office for more information.
I don't have a design, can Oland help?
Of course, we have an experienced graphic design team that can develop a custom vision created just for you. You can check also our design proposals and when you chose any don't hesitate to contact us. Thanks!
What file formats do you accept?
We prefer Adobe Illustrator files which are vector and have an extension of .AI. However, we can also accept other popular vector formats such as .EPS and .CDR and in some cases even .PDF. Provided the quality is sufficient we can also accept Adobe Photoshop files with the extension of .PS.
How can I order?
The easiest way to order your custom teamwear is to visit our HOW TO ORDER page. There you will find our Order Request Form and our 5 easy steps to order Oland custom teamwear. Don't hesitate to contact us.
Can I place an order without Oland Sport logo?
Our retail pricing includes standard Oland Sport logo placement on all our products. However, if you would like to place an order without sublimated Oland Sport logos on the outside, then a 40% surcharge will be added to our prices.